Terms and conditions (including delivery, payment & returns)
ARTICLE 1 – OBJECT
This document defines the terms and conditions applying to sales concluded between, on the one hand, any person visiting the site of stavrossisters.com, hereinafter referred to as the user(s), and, on the other hand, the company STAVROS SISTERS VOF, registered with the CBE under the number 0647 656 627.
Consequently, by accessing and using the site stavrossisters.com, users agree to comply with all the terms and conditions specified herein. Users should note that these terms and conditions may be updated at any time. Therefore, they should consult this page regularly in order to apprise themselves of any changes made to the said terms and conditions.
ARTICLE 2 – ORDERS
The products offered for sale on the site stavrossisters.com are 18 ct gold jewellery pieces made to order by the designer Trissia Stavropoulos.
The characteristics of the jewellery are predefined as far as possible on the web page of each product (typefaces, illustrative photographs, etc.), which enables users to familiarize themselves, before placing a firm order, with the essential characteristics of the jewellery that they order. Users acknowledge that their acceptance is based on these descriptions. Any claims concerning the nature of items must relate to the product’s descriptive sheet.
The ordering process is as follows:
Confirmation of the order by clicking ‘order now’ implies the user’s acceptance of underlying terms of sale, his or her acknowledgement that he or she has read them in full and agreement to waive the application of any other terms and conditions. All the data provided at the time that the order is placed and its confirmation shall constitute valid proof of the transaction.
Stavrossisters.com will send an e-mail confirming the order. The sale is then considered to have been completed. For customized jewellery pieces, the user is not entitled to correct, exchange or return the item(s) ordered (in particular in the case of an error of size or text).
Once the payment of the user is received on the account of Stavrossisters.com (see payment details hereunder), the manufacturing process starts with a lead time for the creation of each item of approximately 4 to 6 weeks. Stavrossisters.com will keep the user updated on the manufacturing process.
Stavrossisters.com reserves the right to cancel or refuse any order from a user with whom a dispute may exist regarding payment for a previous order or who, in stavrossisters.com’s opinion, may represent a risk.
Stavrossisters.com undertakes to meet orders placed on its site subject to stock availability. If one or more items ordered are not available, stavrossisters.com undertakes to inform the user promptly of their non-availability and, if applicable, to reimburse the user within not more than 30 days after payment of the amount due. The user’s order will then be automatically cancelled.
ARTICLE 3 – PRICES
All prices indicated on the site stavrossisters.com are expressed in Euros, inclusive of all taxes (VAT 21%), including any delivery charges, if applicable.
Products are billed on the basis of the prices in force at the time the order is placed.
The price is payable in full in a single payment.
Products shall remain the property of stavrossisters.com until payment in full has been received.
Stavrossisters.com shall do everything possible to ensure that all the details, descriptions and prices which appear on its site are accurate, but errors may occur. If an error is noted in the price of items that the user has ordered, stavrossisters.com shall inform the user accordingly as soon as possible by e-mail and shall offer him or her the possibility to re-confirm the order at the real price or to cancel the order.
Payment is due by the user immediately after the order has been placed.
ARTICLE 4 – PAYMENT ARRANGEMENTS
Payment should occur on the account of
STAVROS SISTERS VOF
BE84 1030 4256 2759
Once payment has been received and confirmed by Stavrossisters.com, the jewellery piece will go into production.
ARTICLE 5 – DISPATCH AND DELIVERY
The jewellery sold on stavrossisters.com is manufactured after its order. The manufacturing lead-time for jewellery ordered on the site is approximately 4-6 weeks after the payment has been received. Stavrossisters.com will keep the user updated by e-mail on the manufacturing process and shipment.
Products are delivered to the address indicated by the user at the time the order is placed.
Delivery is handled by bpost for Belgium and by UPS for the other countries.
Delivery rates will be calculated based on the product’s value and communicated to the user.
In the event of delays, loss of products ordered or strikes which are due to the postal services or carrier, the user must take the appropriate action directly with the postal services or carrier.
In order to ensure that products arrive in perfect condition and are protected during transport, all products are carefully packed by stavrossisters.com in accordance with applicable standards. Users must check the packaging and the products at the time of delivery.
Any transport related anomaly must be communicated to the carrier or its representative immediately, on the transport document, or within not more than 3 days (including public holidays) after delivery (as per postmark). A copy of this notification is to be sent to stavrossisters.com by registered letter with acknowledgement of receipt, and by email (firstname.lastname@example.org), in accordance with the same deadlines.
Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to stavrossisters.com within 3 days (including public holidays) after delivery (as per postmark). This notification, stating all the user’s reservations and claims relative to the nonconformity of the products delivered or defects, is to be sent by e-mail (email@example.com) and by registered letter with acknowledgement of receipt to:
Stavros Sisters Vof, Hoveniersstraat 30, 2018 Antwerpen
No claims will be accepted after this period.
ARTICLE 6 – RETURNS
The user has the right to return or exchange the jewellery within 14 days after delivery to the user. The user notifies Stavrossisters.com by e-mail of its intention to return the jewellery. Shippings costs with regard to the return, are for the account of the user.
With regards to customized jewellery, the user does not have any right of withdrawal, or right of exchange or return (in particular in the event of an error of size or text).
ARTICLE 7 – LIABILITY
Stavrossisters.com shall incur no liability for any delay or failure to fulfill the order due to a technical problem or any other cause outside its control. In such cases, the site shall be entitled to delay dispatch and delivery or cancel the order.
Stavrossisters.com shall in no event incur any liability for any inconvenience or damage inherent in the use of the Internet, in particular connection interruptions, outside interference or the presence of computer viruses, or any other events of force majeure.
Stavrossisters.com does not guarantee the accuracy of the information posted on this site and shall incur no liability for any damage incurred as result of any inaccuracy, including direct and consequential damages, or the loss of enjoyment resulting from the use of the site.
Stavrossisters.com reserves the right to make changes to its site and its content at any time, including to its rates, descriptions and stock, without notifying users, whether or not they are registered with the site. The photographs and illustration of products on stavrossisters.com shall have no contractual value and stavrossisters.com shall in no event incur any liability in this regard.
Stavrossisters.com reserves the right to withdraw or change certain services or features of the site without notice. Stavrossisters.com reserves the right, at any time and for any reason, to change or interrupt, temporarily or definitively, in full or partially, access to the site, without informing users. Stavrossisters.com shall incur no liability for any direct or consequential damages in connection with any change, suspension or interruption of access to the site. In addition, stavrossisters.com may restrict access to certain parts or to its entire site.
Stavrossisters.com site may contain hypertext links directing users to other sites. Stavrossisters.com shall in no event incur any liability for the content of such web sites should they infringe legal and regulatory provisions in force, or for the consequences of the use of these sites by users.
Stavrossisters.com shall incur no liability for fraud or negligence committed by its employees, subcontractors and implementing agencies.
ARTICLE 8 – INTELLECTUAL PROPERTY
All the jewellery creations, text, comments, illustrations and images reproduced on stavrossisters.com are the latter’s exclusive property and are protected by intellectual and/or industrial property rights throughout the world.
Users may only store, print or display the content provided for their personal use. Users are not authorized to publish, handle, distribute or reproduce, in any format, all or part of this site’s content. They may in no circumstances alter, translate, reverse engineer, decompile or disassemble or create derivative works based on the support software or documentation provided by stavrossisters.com.
“Stavros Sisters” is a registered trademark, which is owned exclusively by the company STAVROS SISTERS VOF. Users are not authorized to use this trademark in any way and they agree not to use this trademark or similar trademarks without the prior, written consent of stavrossisters.com.
Any hypertext link from this web site, whether using the framing or in-line linking technique, is formally prohibited without the prior, written consent of stavrossisters.com.
ARTICLE 9 – CONFIDENTIALITY POLICY
Stavrossisters.com undertakes to protect the privacy of its users.
Collection and use of data
Stavrossisters.com reserves the right to collect user data, in particular when a user places an order on the site. All the personal data collected are intended exclusively for stavrossisters.com’s internal use.
The user information and data requested by stavrossisters.com are necessary for registering and following-up orders, and to ensure that stavrossisters.com’s business is managed efficiently. They also enable stavrossisters.com to provide its users with customized services and improve the relevance of the information provided to clients. In using this site, users agree that their personal data may be processed on the basis described below and warrant that all the data provided by them are correct. The following data are collected on the site: surname, first name, e-mail address, address, telephone number, credit card number and expiry date.
When users visit the site stavrossisters.com or send e-mails to it, they agree to receive electronic communications from stavrossisters.com, such as newsletters, so as to be kept informed on a regular basis of offers available on the site.
Users can unsubscribe from this newsletter, by informing Stavrossisters.com via email, firstname.lastname@example.org
Right of access and correction
Users have the right to access their personal data and correct, change and delete data at any time, by sending an email to email@example.com.
Stavrossisters.com reserves the right to make changes to its confidentiality policy at any time, for any reason.
ARTICLE 10 – INVALIDITY
If any part of these terms and conditions is deemed to be invalid, this shall not affect the other terms and conditions which shall remain in full force.
Where these terms and conditions are silent on any matter, it shall be deemed to be governed by the practices of distance selling companies that are headquartered in Belgium.
ARTICLE 11 – DURATION
These terms and conditions shall apply throughout the period during which stavrossisters.com offers its services online.
ARTICLE 12 – PROOF
The computerized records stored in the computer systems of stavrossisters.com and its partners under reasonable security conditions, shall be considered as proof of communications, orders and payments between the parties.
ARTICLE 13 – GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by Belgian law. In the event of any disputes, the applicable law shall be Belgian law and the courts of the judicial district of Brussels shall have exclusive jurisdiction.